At Master Cove, every order ships with white-glove delivery. Most items ship free — for select oversized or freight-heavy pieces, a shipping charge is passed through at cost and shown clearly on the product page and at checkout before you pay. Here's everything you need to know about how your furniture gets to you.
Shipping cost: Free on most orders. Select items include a shipping charge, shown on the product page and at checkout — never a surprise at the end.
Delivery method: White-glove delivery on all items.
Processing & delivery time: Most items ship within 7–12 business days of order confirmation.
Shipping area: Currently the contiguous United States.
Most of our furniture ships free. A small number of items — typically larger or heavier pieces from suppliers with higher freight costs — include a shipping charge. When that applies, the amount is shown directly on that product's page and in your cart before checkout, so you always know the full cost before you pay.
Once your order is placed, we coordinate directly with our furniture suppliers to prepare your item for shipment. Most orders leave the warehouse and are delivered within 7–12 business days. Some made-to-order or high-demand items may take slightly longer — if that's the case for your order, we'll notify you by email.
All Master Cove furniture ships with white-glove delivery. This means your item will be:
A member of the delivery team will contact you in advance to schedule a delivery window that works for your day.
Once your order ships, you'll receive a confirmation email with tracking information where available. You can also check your order status on our Order Tracking page at any time.
While we work hard to meet our estimated delivery windows, delays can occasionally occur due to supplier stock availability, weather, or carrier disruptions. If your order is delayed, we will proactively reach out with an updated timeline.
If your furniture arrives damaged or a part is missing, please contact us within 48 hours of delivery with photos of the issue, and we'll work quickly to resolve it — whether that's a replacement part, a full replacement, or a refund.
If you have any questions about your shipment or delivery, please reach out to us:
Master Cove LLC
Brooklyn, NY
Email: mastercovestore@gmail.com
Phone: (347) 206-0372
