Return & Refund Policy

Return & Refund Policy

Last updated: July 6, 2026

We want you to love your Master Cove furniture. If something isn't right, we make returns simple and straightforward.

Return window: 30 days from the delivery date

Condition required: Unused, unassembled (where applicable), in original packaging

Restocking fee: 20% of item price for change-of-mind returns (waived for damaged or defective items)

Refund method: Original payment method

Processing time: 5–10 business days after we receive the returned item

30-Day Return Policy

You may return most items within 30 days of the delivery date, provided the item is unused, in its original condition, and in its original packaging. Furniture that has been assembled, used, or damaged after delivery is not eligible for return unless it arrived defective or damaged.

Restocking Fee

Change-of-mind returns (returns not related to a defect or damage) are subject to a 20% restocking fee, deducted from your refund. This fee helps cover the cost of processing, inspecting, and returning furniture to our fulfillment centers. Damaged, defective, or incorrect items are not subject to this fee and are eligible for a full refund or replacement.

How to Start a Return

Contact usEmail mastercovestore@gmail.com with your order number and the reason for the return.

Get your return approvedWe'll confirm eligibility and provide instructions for how the item should be packaged and returned.

Ship it backPack the item securely in its original packaging and send it back using the instructions we provide.

Receive your refundOnce the returned item is received and inspected, your refund will be issued to your original payment method within 5–10 business days. For change-of-mind returns, a 20% restocking fee is deducted from the refund total.

Damaged or Defective Items

If your furniture arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement part, repair, replacement item, or full refund at no cost to you — including return shipping, and with no restocking fee.

Return Shipping Costs & Fees

For returns due to a change of mind, return shipping costs are the responsibility of the customer, and a 20% restocking fee applies. For damaged, defective, or incorrect items, Master Cove covers all return shipping costs and waives the restocking fee entirely.

Non-Returnable Items

Assembled or used furniture (unless defective)
Items returned without original packaging
Custom or made-to-order items, where noted on the product page

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped can typically be canceled for a full refund. Once an order has shipped, our standard return policy applies.

Questions?

If you have any questions about a return or refund, please reach out to us:

Master Cove LLC
Brooklyn, NY
Email: mastercovestore@gmail.com
Phone: (347) 206-0372