Shipping & Delivery
White-glove delivery means your furniture is brought inside your home, unpacked, and placed in the room of your choice — not just left at your curb. It's included on every order at no extra cost, unless a specific item lists a shipping fee on its product page.
Most orders ship within 7–12 business days. Because each piece is made to order or sourced from our supplier network, exact timing can vary slightly by item — you'll get tracking information by email as soon as your order ships.
Yes — most items ship free. A small number of larger or heavier pieces carry a shipping fee, which is always shown clearly on that product's page and at checkout before you pay.
Returns & Exchanges
We offer 30-day returns. Change-of-mind returns are subject to a 20% restocking fee, and return shipping is the customer's responsibility for non-defective items. Damage or defects must be reported within 7 days of delivery. Full details are on our Returns page.
Contact us within 7 days of delivery at mastercovestore@gmail.com with photos of the damage and your order number, and we'll take care of a replacement or refund.
Product & Materials
We focus on furniture built to last — solid wood construction for our wood pieces, and quality upholstery with durable frames for our sofas and sectionals. Each product page lists its specific materials and dimensions.
This varies by item — some pieces ship fully assembled, others require simple assembly (usually just attaching legs). Assembly requirements are listed on each product's page.
Orders & Payment
Visit our Order Tracking page and enter your order number and email to see your delivery status.
Yes — all payments are processed securely through Stripe. We never store your full card details on our servers.
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